Return and Refund Policy

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At KaArtsa, each piece is meticulously handcrafted to order, ensuring exceptional quality and individuality. Due to the personalized nature of our products, we have a specific return policy to maintain the highest standards for our customers.

Cancellation Policy

•⁠  ⁠No Cancellations: Once an order is placed, it cannot be canceled. Our artisans begin crafting your unique piece immediately to ensure timely delivery and the highest quality.

Return & Replacement Policy

•⁠  ⁠Replacement for Damaged Items: If your item arrives damaged, please contact us immediately with photographs of the damaged product and packaging. We will arrange for a replacement at no additional cost to you.

•⁠  ⁠Refunds for Damaged Items: In the event a replacement is not possible, we will issue a full refund for the damaged item. Refunds will be processed within 7-10 business days after receiving and verifying the returned item.

•⁠  ⁠No Returns for Other Reasons: Due to the custom nature of our products, we do not accept returns for reasons other than damage during shipping.

Additional Guidelines

•⁠  ⁠Shipping Costs: KaArtsa will cover the return shipping costs for damaged items. We recommend using a trackable shipping service or purchasing shipping insurance.

•⁠  ⁠Handcrafted Variations: Please note that minor variations in colour, size, and design are a hallmark of handmade items and are not considered defects.

Thank you for choosing KaArtsa. We appreciate your understanding and support for handcrafted art and craft products.