FAQs About Handmade Art and Crafts

---

We offer a wide range of custom-made art and craft products, including embroidery, macrame, folk art paintings, and crochet items like bags, table toppers, and curtain holders.

You can place an order directly through our website by selecting the product you want and following the checkout process.

Yes, we specialise in custom-made products. Please contact us with your specific requirements, and we will be happy to assist you.

Since each piece is handcrafted to order, please allow 2-4 weeks (based on the product) for your order to be completed and shipped. Delivery times may vary based on location.

Yes, we offer international shipping. Shipping fees and times will vary based on the destination.

We accept payments through secure gateways like PayPal, Stripe, and major credit/debit cards. For detailed payment options, please refer to our Payment Information page.

Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery.

Due to the custom nature of our products, we generally do not accept returns. However, if there is an issue with your order, please contact us immediately after receiving your item.

• General Care: Hand wash in cold water with mild detergent. Avoid bleach.
• Drying: Gently squeeze out excess water and lay flat to dry.  Avoid hanging  as this can cause them to stretch out of shape.
• Storing: Store in a cool, dry place, folded neatly. Keep them away from direct sunlight to prevent fading.
• Ironing: Steam lightly if necessary, using a pressing cloth.

It depends on the material. Cotton items can often be machine washed on a gentle cycle, but hand washing is recommended for longevity. For other fibers like wool or delicate yarns, hand washing is always best.

For minor damage, use a crochet hook to gently pull loose threads back into place. For significant repairs, contact a professional or refer to online tutorials for guidance.

• Cotton: Can be machine washed on gentle cycle.
• Wool: Use a wool-specific detergent and avoid temperature changes.
• Acrylic: Usually machine washable, check yarn label instructions.
• Delicate Fibers (Silk/Bamboo): Hand wash with care.

Punch Needle Wall Hanging

Cleaning:

• Dust Regularly: Use a soft, dry cloth or a gentle vacuum with a brush attachment to remove dust.
•   Spot Clean: For stains, gently blot with a damp cloth and mild detergent. Avoid soaking.

Drying:

•    Air Dry: Allow spot-cleaned areas to air dry completely. Avoid direct sunlight.

Hanging:

•    Avoid Direct Sunlight: Hang in a shaded area to prevent fading.
•    Keep Dry: Ensure the wall hanging is in a dry location to prevent mold.

Punch Needle Coaster

Cleaning:

•   Hand Wash: Hand wash in cold water with a mild detergent. Avoid soaking.
•   Spot Clean: Use a damp cloth for spills or stains, gently blotting to remove.

Drying:

•   Air Dry: Lay flat to air dry. Avoid wringing or twisting.

Usage:

•   Avoid Excess Moisture: Keep coasters dry and avoid placing on excessively wet surfaces.

Punch Needle Rug

Cleaning:

•    Vacuum Regularly: Use a vacuum with a brush attachment to remove dirt and debris.
•    Spot Clean: For stains, use a damp cloth with mild detergent. Blot gently.

Washing:

•    Hand Wash or Professional Cleaning: For deep cleaning, hand wash in cold water or consider professional cleaning. Avoid machine washing.

Drying:

•    Air Dry: Lay flat or hang to dry completely. Avoid direct sunlight and heat sources.

Maintenance:

•    Rotate Regularly: Rotate the rug periodically to ensure even wear.

Macramé Bags

Cleaning:

•    Spot Clean: For stains, gently blot with a damp cloth and mild detergent. Avoid soaking.
•    Hand Wash (if necessary): If more thorough cleaning is needed, hand wash in cold water with mild detergent. Rinse thoroughly.

Drying:

•  Air Dry: Lay flat or hang to dry completely. Avoid wringing or twisting.
•  Avoid Direct Heat: Keep away from direct sunlight and heat sources to prevent damage.

Maintenance:

•  Avoid Heavy Loads: Avoid overloading to maintain the bag's shape and integrity.
•  Store Properly: Store in a cool, dry place when not in use.

Macramé Table Runners

Cleaning:

• Spot Clean: Use a damp cloth and mild detergent for spot cleaning. Blot gently.
• Hand Wash (if needed): Hand wash in cold water with mild detergent. Avoid soaking.

Drying:

• Air Dry: Lay flat on a clean towel to dry completely. Avoid direct sunlight and heat.

Maintenance:

•   Avoid Excess Moisture*: Keep away from spills and excessive moisture to maintain the runner’s condition.

Macramé Wall Décor

Cleaning:

•  Dust Regularly: Use a soft, dry cloth or a gentle vacuum with a brush attachment to remove dust.
•   Spot Clean: For stains, gently blot with a damp cloth and mild detergent. Avoid soaking.

Drying:

•  Air Dry: If cleaned, let the item air dry completely. Avoid direct sunlight.

Hanging:

• Avoid Direct Sunlight: Hang in a shaded area to prevent fading.
• Keep Dry: Ensure the wall décor is in a dry location to prevent mold and mildew.

Macramé Chandelier

Cleaning:

• Dust Regularly: Use a soft, dry cloth or a gentle vacuum with a brush attachment to remove dust from the chandelier.
• Spot Clean: For stains, gently blot with a damp cloth and mild detergent. Be cautious around any electrical components.

Drying:

• Air Dry: Allow any damp areas to air dry completely. Avoid direct sunlight and heat sources.

Maintenance:

• Check Electrical Components: Regularly inspect for any signs of wear or damage to electrical parts.
• Avoid Excess Moisture: Ensure the chandelier is kept in a dry area to prevent mold or mildew.

Contact us through our website or email with your specific requirements. We will discuss your ideas and provide a quote and timeline.

Changes can be made within 5 hrs of placing the order. After this period, we may have already started crafting your item, and changes may not be possible.

You can reach our customer service team via email at [email address] or through our contact form on the website. We aim to respond within 24hrs.

Yes, we offer gift wrapping for an additional fee. Please select this option at checkout or contact us for special requests.